FAQ
GENERAL
What is this website?
We are BBB Store — Handcrafted Bamboo Pipes & Natural Bamboo Crafts.
Each item is made by hand with care and soul.
If you’d like to know more, visit our About Us page.
PRODUCTS
How do I know the quality of your products?
Every product includes reviews and ratings from real customers at the end of the description.
Please take a moment to read them — and feel free to share your own experience!
SHIPPING
What destinations do you ship to?
We ship worldwide from our workshop in Croatia.
How much does shipping cost?
You can find detailed information on our Shipping Policy page.
How long does order processing take?
Each product is handcrafted and checked before shipping.
Processing usually takes 2–4 business days.
More details on our Shipping Policy page.
Where is my package?
Once your order has been shipped, you will receive an email with your tracking number and all delivery details.
I bought two items — will they arrive together?
In some cases, items may be shipped separately due to logistics or packaging requirements.
Don’t worry — if that happens, you’ll receive the second item within a few days.